At Peak Internet, we provide a safe and reliable means of communication in times of emergency. Peak Internet 911 Dialing service operates differently than traditional 911, and because your safety is important to us, you'll just have to fill out a short form during the sign up process that tells us the street address where you will be using your Peak Internet service.
Most of our customers have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.
Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, Peak Internet will automatically upgrade customers with basic 911 to E911 service. Peak Internet will not give you notice of the upgrade.
Certain customers do not have access to either basic 911 or E911. If you don't have access to basic 911 or E911 your 911 call will be sent to the local Public Safety Answering Point (PSAP) administrative phone line. Not all administrative phone lines are staffed 24x7 and may not be staffed by personnel immediately able to assist you in an emergency.
You must register with Peak Internet the physical location where you will utilize Peak Internet phone service (Service) for each phone line. Also note that if you move your device to another location, you must notify us of the new location. If you do not notify us of the new location, any 911 call you make may be sent to an emergency center near your old location.
Remember that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, ISP or Peak Internet phone service is terminated.